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Complaints

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service provided then you should inform me immediately, so that I can do my best to resolve the problem.

If you would like to make a formal complaint, then you can request my full complaints procedure.

What to do if your complaint cannot be resolved:

The Legal Ombudsman can help you if I am unable to resolve your complaint. They will look at your complaint independently and it will not affect how I handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with your Solicitor’s behaviour:-

The Solicitors Regulation Authority can help if you are concerned about a Solicitor’s behaviour: for example if you suspect dishonesty or other breach of standards.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

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Our Services

  • Wills
  • Residential Conveyancing
  • Probate and estate administration
  • Lasting Powers of Attorney and Deputyship
  • Administering Oaths, Affidavits and Affirmations

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IMPORTANT NOTICE: The information you provide will be only used by us to administer your enquiry and any response. Use of this form does not create an attorney-client relationship and information transmitted will not necessarily be treated as privileged or confidential. If you are a client, please get in touch with your usual firm contact directly for the most timely response.

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David Cartwright Solicitor

A local, affordable, specialist legal service to Clients in Rhos & Penycae, Wrexham, Llangollen, Oswestry and the wider Dee Valley area.

Our Advantages

Over 25 years’ experience as a Solicitor
Local knowledge and long experience
A clear fee structure
home visits available

Contact Us

  • 77 Market Street, Rhos, Wrexham, LL14 2LB
  • 01978 843762
  • 01978 842811
  • david@davidcartwrightsolicitor.co.uk

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